iHerb.com Haul Disaster: Ecotools, Bdellium, etc.

I love receiving packages in the mail, it feels like Christmas to open it up and swim in the goodies you bought. But, I couldn't really open this one up, since it was already open to begin with. Let me explain and show you.

I could provide a rant the size of a 1000 word essay, but to keep it short, DHL did not bother to ring my doorbell, or knock, hence I had to pick up my package the next day at the post office, and this is what I saw. Obviously, my package did not receive careful handling at all, it was torn, ripped and thrown around. Neither was it packaged well as one of the contents were bigger in length than the actual box itself. So the service of iherb and DHL were clearly poor.
This mistreatment took great effect to the contents inside, packaging of the products were torn, had dints and the Mint Julep Masque's cap was completely smashed, causing the product to leak in the plastic bag (that had holes in it, which could have made the mask leak on everything else!)
Safe to say, I was bloody fuming, so I made complaint emails to both companies. I am waiting for their replies. I will update this post when this issue is resolved.
I have made numerous orders on iherb before and have never had a problem like this. The order I made is significantly larger to other orders I have made in the past, so packaging is different and should have been put in a larger box. Also, I have always chosen the cheapest method of shipping for previous orders (Global Priority Mail by DHL), but this time I paid a bit more and chose DHL Express to receive my order quicker. Safe to say, I will stick to the cheapest method and wait a little longer.
Anyway, rant over, now over to the haul.

- UPDATE -
So I finally got a reply back from iherb.com, they are going to send me a full replacement with shipping with no charge. DHL said it was iherb's responsibility to give me compensation for the delivery, shipping is through iherb's account in which they have with DHL. I'll update this again when I receive the replacement.

Oh, I should mention, I did say before I was on a spending ban, however, these were on my 'need' list for quite a while since I wanted to get a separate set of brushes for my makeup course I start next week (so excited!) and some new skincare (ban applies only to makeup). I'm going really well on my spending ban, haven't bought makeup since my last haul, I've noticed that I have more money in the wallet which is great!

Here is what I got:

- Bdellium Tools Studio Line 12 Piece Eye Brush Set with Pouch - $47.60US

http://www.iherb.com/Bdellium-Tools-Studio-Line-Eyes-Brush-Set-and-Pouch-12-Pc-Set/45981

- Ecotools 6 Piece Brush Set - $10.40US
http://www.iherb.com/EcoTools-Bamboo-6-Piece-Brush-Set-1-Set/25451

- Ecotools 6 Piece Day to Night Brush Set with Clutch - $14.16US
http://www.iherb.com/EcoTools-Six-Piece-Day-to-Night-Brush-Clutch-Set-6-Pieces/46978




- Queen Helene The Original Mint Julep Masque - $3.84US

http://www.iherb.com/Queen-Helene-The-Original-Mint-Julep-Masque-8-oz-226-8-g/5796

- Aura Cacia Organic Restoring RoseHip Oil (30mL) - $9.34US
http://www.iherb.com/Aura-Cacia-Organic-Rosehip-Oil-Restoring-1-fl-oz-30-ml/38543

There was an extra 5% discount on all orders over $60 and I had rewards of 18 cents. I chose the DHL express shipping method which was $10. All together it cost me $90.89 US, or $99.37 AUS (dat exchange rate D:)

My order shipped on the 5th of July and received on the 9th of July (picked up the next day at the post office), average time on the website stated 2-4 days. I think mine was a bit slower since it was over the weekend.

You can use my discount code on iherb.com to receive up to $10 off your first order, enter in when checking out: FUF619.

Let me know if you would like to see any reviews on these items :)

Have a good day! :)